 Frequently Asked Questions
The department receives questions from citizens on a
regular basis. To address those frequently asked questions, answers have
been provided on this page. The questions fall into five topics:
Animal
Criminal
General
Impounded Vehicles
Parking
Animal Questions
 Q. I am having a problem with wild animals. Will the
police department respond and handle this?
A. The Hanover Park Police Department does not respond
to wild animal complaints on private property. Removal of animals from
private property is the responsibility of the property owner. Police
personnel do not handle complaints regarding wild animals unless there
is a clear and immediate threat to public health, safety, or welfare.
The police department maintains a list of wildlife removal services. To
obtain contact information for these services, contact the police desk
at 630-372-4400.
Criminal Questions
Q. From where can I bond someone out?
A. Bond can be paid 24 hours a day in the lobby of the
police department. The police department is located at 2121 W. Lake St.
in the Village Municipal building which is approximately 1/2 west of
Lake and Barrington/County Farm Rd. Cash is the only type of payment
accepted. Credit cards and checks will not be accepted.
Q. Can I visit someone that is in jail
at the Hanover Park Police Department?
A. No. The Hanover Park Police Department does not have
facilities for visitation and because of this limitation, visitation
with prisoners is not allowed.
General Questions
Q. How do I get a copy of a police report?
A. To obtain a copy of a police report, the requesting
person must submit a freedom of information act request form by fax,
mail or in person to the police department.
Q. How do a file a complaint against
an employee or an officer?
A. In cases of minor complaints or questions about a
traffic stop, you can call the department and request to speak with the
on duty supervisor. In minor complaints, the supervisor will try to
answer your questions and concerns. If necessary, the supervisor will
take down the information, speak with the officer or employee and get
back in contact with you to answer your questions, and bring your
concerns to the attention of the officer. For formal complaints, the
person filing the complaint must come to the Hanover Park Police
Department station and speak with the on-duty supervisor.
Q. How do I send a compliment about an
employee or an officer?
A. Just as we recognize that conflicts between citizens
and agency employees can arise, we also realize that there are times
when employees go above and beyond the call of duty. Law Enforcement
employees, like everyone else, appreciate it when their good deeds are
noticed. Too often they are remembered for the traffic tickets they
issue or the arrests they have to make, and not for the thousands of
helping hands they extend.
If an officer or employee of this department provides
services that you feel they should be commended for, please write the
Chief a letter or note to that effect, giving your feelings on what the
officer or employee has done that deserves commendation. The Chief will
see that it gets to the employee and that a copy is placed in the
employee's personnel file. This boosts their morale and encourages them
and all other officers and employees of the department to be more
positive about themselves and the service they provide. We are proud of
the good relationship we share with the community. Please send them to:
Chief Dave Webb
Hanover Park Police Department
2121 W. Lake St.
Hanover Park, IL 60133
Q. Does the Village of Hanover Park have a severe storm
siren or warning system?
A. Yes. The siren activation system for Hanover Park is
maintained at the DuComm dispatching center and is an outdoor warning
system. It may or may not be heard inside a building. An "all clear"
tone is not utilized. If you believe you have spotted a funnel cloud,
call 911 immediately. At that time, a weather spotter will be assigned
to the area to confirm the sighting, and the siren will be activated.
Q. What do I do if I hear the steady
tone from the siren? (Note: A steady tone may change in volume as the
siren rotates to and away from the listener as the sirens are mounted on
rotating platforms.)
A. If you hear a steady tone that lasts for three to
five minutes, this tone is the ATTENTION or ALERT WARNING signal. This
tone is only used in three instances.
A confirmed sighting of a tornado or funnel cloud aloft,
reported by a trained weather spotter, within five miles of any point
within the Village of Hanover Park
A confirmed sighting, by a trained weather spotter, of
severe winds causing structural damage within five miles of any point
within the Village of Hanover Park
The receipt of a tornado warning, issued by the National
Weather Service, indicating that the Village of Hanover Park is in the
direct path of an oncoming tornado.
In the event of activation of either of these warning
signals, residents should move to a place of safety and monitor radio
and television stations for additional information including the danger
has passed. Please note that there is no siren activation to indicate
the danger has passed.
Q. What do I do if I hear the wavering tone from the
siren? (Note: The wavering tone will rapidly change as the siren
rotates. The steady tone should not be mistaken with the wavering tone.)
A. If you hear a wavering siren tone lasting three to
five minutes, this is the ATTACK WARNING SIGNAL. The ATTACK WARNING
SIGNAL means that an actual attack or missile launch against the United
States has been detected and that protective action should be taken
immediately. Per federal guidance, "this signal will be used for no
other purpose and will have no other meaning."
Q. Does the Village of Hanover Park
test the sirens?
A. The outdoor warning system is tested monthly in
accordance with State and Federal regulations. During this test, the
sirens are activated for a brief period of time on the first Tuesday of
each month, shortly after 10:00 AM.
To ensure the safety of Hanover Park residents, the
Village maintains a siren monitoring system that exceeds State and
Federal requirements. This system tests the ability of each siren to
respond to an activation command. The monitoring system checks each
siren daily to ensure the siren is operating properly, without actually
activating the siren.
Impounded Vehicle Questions
Q. If my vehicle is impounded, what is the procedure to
get it back?
A. Vehicles are impounded for various reasons under
village ordinance. The most common reason is from an arrest of a driver.
The arresting officer will issue a form called Notice of Seizure to the
driver which informs the driver why the vehicle was seized. A hold is
placed on the vehicle until the penalty is paid. After a seizure occurs,
the procedure to get it back is for the owner to come to the front desk
of the police department and pay $500 to the clerk. The clerk will issue
a receipt to the owner and notify the tow company that the hold is
lifted. The owner will then have to go the respective tow company
(Arties Towing, Redmon's Towing or Bloomingdale Towing) to get their
vehicle. The owner is responsible for paying the tow company the towing
and storage fee.
Q. If my vehicle is impounded, how do
I appeal the reason it was impounded?
A. The owner of the vehicle can have a preliminary
hearing for the impoundment within the first 24 hours. The owner will
have to come to the front desk of the police department and tell the
clerk that they want to have a hearing on the impoundment of the
vehicle. The on-duty supervisor will conduct a preliminary hearing with
the owner and determine whether the vehicle will continue to be
impounded or not. If the owner is denied the return of the vehicle, the
owner will then be contacted by the village in the form of a certified
letter informing the owner when the hearing on the matter will take
place. The owner can still obtain the vehicle back prior to having a
hearing in front of the administrative hearing officer by paying the a
$500 penalty and all towing and storage costs.
A hearing is held in front of a administrative hearing
officer to determine whether the driver of the owner's vehicle was in
violation of village ordinance or not. If the administrative hearing
officer rules in favor of the village, the $500 penalty stands. If the
hearing officer rules in favor of the driver, the $500 is returned to
the owner.
Parking Questions
Q. How do I dispute a parking ticket?
A. If you have received a parking ticket and would like
to mediate it, simply come to the police station and request a parking
ticket mediation form from the front desk. Upon completion of this form,
it will be forwarded to the S.E.P. Sergeant who will contact you
regarding the situation.
Q. Does Hanover Park prohibit parking
overnight on village streets?
A. Hanover Park prohibits parking overnight on village
streets. Overnight parking is allowed on certain streets throughout the
village which are posted with signs.
Q. How do I get permission to park my
vehicle on the street between 2:00 am and 6:00 am?
A. The Village of Hanover Park has an ordinance against
parking vehicle on the street between 2:00 am and 6:00 am. Some streets
in the village allow parking on alternating sides of the street. Signs
are posted on these streets. If your street does not have one, call the
police department at (630) 372-4400 for permission to park.
Q. Can I park my vehicle across the
sidewalk?
A. Parking vehicles across sidewalks is prohibited in
the village from 7:00 am to 10:00 pm.
Village of Hanover Park
2121 West Lake Street
Hanover Park, IL 60133
(630) 372-4200
Hours:
Mondays, Tuesdays, Wednesdays & Fridays, 8:00 am - 4:30 pm
Thursday, 8:00 am - 7:30 pm
All information © 2008 Village of Hanover Park, Illinois
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