The Village of Hanover Park is offering Direct Debiting from the account of your choice.
Your payment is electronically withdrawn from your savings or checking account on the 21st of the month.
SAVE $ Money
No more late fees when the bill is misplaced or lost in the mail.
No need to find a stamp and wonder if the payment will make it on time.
Frequently Asked Questions:
Q: Can I have my utility bill paid out of any kind of account?
A: You can have your bill paid from a checking, savings, NOW, or money market account at your participating bank, financial institution, or credit union. Most financial institutions offer this service.
Q: How will I keep track of my payments?
A: You will still receive a bill monthly that details your charges, but the bill will state that the amount is AUTO PAID. Your bank will also show the withdrawal on your monthly statement.
Q: Who do I contact if I have a question about my withdrawal?
A: Questions concerning electronic withdrawals, like any other withdrawal, should be directed to your bank.
Q: Who do I contact if I have a question about my bill?
A: Questions concerning your bill should be directed to the Hanover Park Water Billing Department at (630) 823-5799 no less than three business days prior to the due date.
Q: Once I sign up, can I change banks or accounts?
A: Yes, you can make a change by submitting a new authorization form. It takes one billing cycle for new bank drafts to go into effect to allow for a pre-note to be sent out to verify the new account information.
To Sign Up for the program, simply fill out the form below, following the instructions below:
- PRINT your name on the authorization form exactly as it appears on your bank records. Complete the rest of the authorization form.
- SIGN and DATE the form. Depending if you are authorizing from Checking or Savings account, you will need to attach either a voided check from your Checking account, or a savings deposit slip from your Savings account. It is important that you enclose these documents. Without them, we will be unable to process your enrollment form.
- WAIT for your bill to read AUTO PAID. The program will take effect on your next regular bill. When you see this phrase on your bill, you know you are set up and the Amount Due will be electronically withdrawn from your account on the 21st of the month. You will need to pay any outstanding bills until the phrase appears on your bill.
- Call your financial institution to make sure you are eligible for automatic bank debits.
For more information, please call (630) 823-5799.
If you want to sign up for Auto Pay, please complete the Auto Pay Bank Draft Application. It is a free service. You will continue to receive invoices in the mail, but nothing will come out of your account until the due date (the 21st of every month).
You must attach a copy of a voided check associated with this account. If you do not use checks, your bank can supply you with the information. It is a simple request to your bank for your account information, including their routing number and your account number.